Frequently Asked Questions
About Canvas Art
Are the canvas pieces hand-painted?
No. Our wall art is printed in very high resolution on premium canvas and mounted on a wooden stretcher frame for a modern, elegant finish.
Can I order a custom design?
Yes. Send us your photo or idea and our team will turn it into a unique design. The design service is FREE.
Can I preview the design before production?
Yes. For personalized products, we send you a preview for approval before production begins.
Do you make custom sizes?
Yes. We can produce custom canvas sizes on request.
Is the frame included in the price?
Yes. The displayed price reflects the frame option you select when ordering.
Payments & Guarantee
How can I order?
Browse the designs on our website and contact us on WhatsApp. Our team will guide you through the order immediately.
What payment methods do you accept?
In Albania, payment is made on delivery (Cash on Delivery).
For international orders, we also offer other payment methods.
Can I return a product?
Standard products can be returned according to our return policy.
Personalized products cannot be returned for change of mind, except in cases of production defects or transport damage.
What if I'm not satisfied?
Your satisfaction is our priority.
Contact our team if there is an issue.
If the product does not meet the quality we promise, we will offer an appropriate solution, including a replacement or refund where applicable.
We always aim to find the best solution for our customers.
Shipping
Do you ship outside Albania?
Yes. We ship across Europe.
For Kosovo, delivery is currently available only to Pristina by bus and is subject to a delivery fee. Contact us on WhatsApp for the current rate.
For other international destinations, contact us for confirmation.
How long does delivery take?
• Albania: usually 3–5 business days in total. Shipping is FREE.
• Europe: usually 7–12 business days in total.
These estimates include production and shipping. For Kosovo (Pristina) and other destinations, timing and delivery fees are confirmed on WhatsApp.
What happens if my product is damaged during shipping?
Contact us immediately. We will resolve the issue as quickly as possible with the most appropriate solution.
Is it ready to hang?
Yes. Our products arrive ready for wall mounting, and a hanging kit is included in the package.