Effective Date: October 2026

These Terms & Conditions apply to purchases from GETRICH through www.getrich.al and orders discussed or confirmed through WhatsApp, Instagram, Messenger, email or other distance-communication channels.

1. Trader information

GETRICH, registered business in Albania.
Showroom: Rruga Myslym Shyri, Tirana, Albania.
Email: getrich.canvas@gmail.com
WhatsApp: +355 69 444 5225
Website: www.getrich.al

2. Products

GETRICH sells canvas wall art, personalized artwork, neon art, sculptures and decorative products. Product images are intended to represent the item as accurately as reasonably possible, but minor differences may occur due to screen settings, materials, lighting and handcrafted production.

3. How an order is formed

Adding a product to the cart or sending a WhatsApp/message request does not by itself create a binding order. Before acceptance, the customer is informed of the product or customization, price payable to GETRICH, applicable shipping charge, payment method and expected delivery timeframe.

An order becomes binding when GETRICH confirms acceptance in writing and, where prepayment is required, the required payment has been received or authorized.

Before acceptance, we may refuse or cancel a request for legitimate reasons such as unavailability, an obvious pricing error, inability to produce the requested customization, suspected fraud or an unsupported delivery destination. Any amount already paid for an order we do not accept will be refunded.

4. Prices, taxes and import charges

The price and currency applicable to the order are those communicated before confirmation. A later price change does not alter an already confirmed order.

For international deliveries, import VAT, customs duties or carrier/clearance fees may be charged by the destination country or carrier where they are not collected by GETRICH. Where such charges are reasonably known to us, we will communicate them before order confirmation. Charges imposed directly by authorities or carriers and not collected by GETRICH remain payable according to the rules of the destination country.

5. Payment

Available payment methods may depend on the destination. Cash on Delivery is available only in Albania. International orders may be paid through PayPal, payment links, bank transfer or another payment method agreed with the customer. When a third-party payment provider is used, that provider processes the payment under its own security and privacy terms.

6. Production and delivery

Most GETRICH products are produced or prepared after the order is confirmed. Estimated production and delivery times are stated on our Shipping & Returns page or communicated before confirmation. We will inform the customer of material delays that become known to us.

GETRICH remains responsible for arranging delivery where we choose the carrier. Delays caused by customs, force majeure or circumstances outside reasonable control may extend estimated delivery times, without limiting mandatory consumer rights.

7. Personalized products

The customer is responsible for providing accurate names, text, photos, sizes and other customization instructions. Where we send a proof or request approval, production may begin after that approval.

The statutory cooling-off/right-of-withdrawal period may not apply to goods made to the consumer's specifications or clearly personalized. This exception does not remove rights relating to goods that are damaged, defective, incorrect or otherwise not in conformity with the contract.

8. Right of withdrawal for standard products

Where EU/EEA distance-selling rules or other applicable consumer law provide a right of withdrawal, eligible standard products may generally be returned within 14 days after receipt without giving a reason.

The customer must notify us within the applicable withdrawal period and return the goods within the legally required timeframe. The customer may inspect the goods as they would in a physical store, but may be responsible for diminished value caused by handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Unless the product is defective, damaged, incorrect or we agree otherwise, the customer bears the direct cost of returning a standard product. Refunds are processed in accordance with applicable law and may be withheld until we receive the goods back or the customer provides evidence of return.

9. Damaged, defective or incorrect goods and legal guarantee

If an item arrives damaged, defective or incorrect, contact us as soon as possible and preferably within 48 hours with photos of the product and packaging so we can investigate quickly. The 48-hour request is an operational recommendation and does not remove mandatory statutory rights.

For consumers protected by EU rules, goods are covered by the applicable legal guarantee of conformity, with a minimum duration of two years from delivery. Depending on the circumstances and applicable law, remedies may include repair or replacement, price reduction or refund.

10. Returns policy

Full operational details, including shipping destinations and the return process, are available on our Shipping & Returns page. That policy forms part of these Terms.

11. Intellectual property

Unless otherwise stated, GETRICH branding, website text, original graphics and original designs are protected by applicable intellectual-property law. Customers retain rights in personal photographs or other content they provide to us and confirm they have the right to ask us to reproduce such content for their order.

12. Liability

Nothing in these Terms excludes or limits liability or consumer rights that cannot legally be excluded. Subject to mandatory law, GETRICH is not responsible for indirect losses that were not reasonably foreseeable when the contract was formed.

13. Privacy

Personal data is handled as described in our Privacy Policy.

14. Governing law and consumer rights

These Terms are governed by the laws of the Republic of Albania. This choice does not deprive a consumer of mandatory protections that apply under the law of the consumer's country of habitual residence where those protections cannot legally be waived.

15. Complaints and contact

For a complaint or question about an order, contact getrich.canvas@gmail.com or WhatsApp +355 69 444 5225. We will seek to resolve complaints directly and without unnecessary delay.

16. Changes

We may update these Terms for future orders. The version applicable to an order is the version communicated or published when that order was accepted.